MyCommands.com

MyCommands.com online office/CRM provides enterprise quality Customer Support & Service features, such as Ticket Management, Knowledge Management, Customer Self Service Portal, Reports, and Support Statistics specifically useful for your organisation's customer support force. You can also use other customer support-related modules, such as Products, Activity Management, Calendar, Contact Management, and so on.

Acquiring new customers is much more expensive than selling to existing ones. With MyCommands.com customer support, companies have the confidence that customer cases will be handled quickly and effectively.

MyCommands.com customer support centralises customer service requests across channels to allow companies to diagnose bugs, assign and escalate customer issues to resolution.

MyCommands.com provides enterprise quality Customer Support & Service features, such as Ticket Management, Service Contracts Management, Customer Self Service Portal, Reports & Statistics specifically useful for your organisation's customer support force.

Benefits

* Centrally manage and share all customer service issues.
* Manage the Service Contracts better, with expiry alerts and timely follow ups.
* Understand frequency of incidents to improve product quality.
* Measure the responsiveness of customer support.
* Manage schedules, calls, meetings and emails from a single location.
* Integration with VoIP PABX (Asterix), Make and Receive calls directly from PC.

Ticket Management

* Track all trouble tickets related to customers end-to-end as per organization's customer support process
* Associate trouble tickets with accounts, contacts, products, and other modules to have a better visibility on the trouble tickets
* Create fully customisable list views as per Support person's requirement
* Provide solutions to the trouble tickets submitted through Customer Portal
* Automatically update the status of tickets through E-mail
* Create fully customisable ticket reports
* Create customer support statistics to help the managers to plan for a better customer support process.
* Create custom fields as per your organisation requirements

Knowledge Base

* Manage product-wise Knowledge Base in a centralised location for a better resolution of trouble tickets within least possible time
* Associate Articles with trouble tickets and products
* Provide public access to the Knowledge Base only after approval
* Maintain up-to-date Articles in the online office/CRM based on customer suggestions & comments

Customer Self Service Portal

* Fully customisable and you can deploy without hassles in your Web site
* Secured access to the Customer Self Service Portal
* Search Knowledge Base articles before submitting trouble tickets
* Constantly improve the quality of Knowledge Base by threaded discussions
* Notify trouble ticket update to the customers through E-mail
* Follow up the trouble tickets by threaded discussions
* Update customer profiles (limited functionality)